UniCloud™ UC & CC Unified Cloud Fulfilment & Management Platform with Chat & Bot enabled Video Call Centre system
Product Features:Customer Interaction Software, Provisioning, Contact center, monitoring, contact center, video calling, Chat Bots, AI (Artificial Intelligence), Virtual Assistant, Machine Learning, Analytics, Reporting, Self-care, Bi-directional Sync, Auto provisioning, REST API’s,
A single multi-tenant, multi-venders platform for enterprises and service providers to provision, manage, integrate and automate the delivery of UC and CC solutions for both cloud and on-premise deployment models to end-users. It also provides monitoring capability to monitor the UC and CC workload. Video enables call centre with AI and bot enabled tool for agent productivity and customer experience.